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Security and Fair Gaming

Discover Why You're Safe at Casino Las Vegas

 

Security

Casino Las Vegas is committed to protecting all of our players' personal and financial details at all times. To that end we make use of the latest security software and encryption techniques (for example 128 bit SSL data encryption technology) to ensure that every transaction that is carried out through our software, such as deposits and withdrawals, is protected.

We make use of two advanced billing platforms in order to carry out financial transactions to ensure that players' information cannot be intercepted while it is being transmitted from the player's device to the casino. Furthermore, Casino Las Vegas has a strict policy of not passing user information onto third parties.

Fraud Detection & Prevention

As an online gambling operator Casino Las Vegas takes the prevention and detection of fraud extremely seriously. We do not tolerate fraud in any form and if we discover any kind of fraudulent activity it will result in the instant closure of the relevant account and the confiscation of any winnings. It is also possible that fraudulent activity will lead to civil and/or criminal prosecution of those involved.

As a result when processing transactions from new members we go to great lengths and use a trusted security procedure to verify the identity of players. As part of this it may be asked of players to provide all or some of the following documents:

  • A photocopy of a valid photo ID such as a driver's license or passport.
  • A photocopy of both sides of any credit cards that are used for payments at the casino.
  • A photocopy of the relevant credit card statements ensuing that the name, address and credit card number of the member is visible.
  • A signed authorisation release for each of the credit cards used at Casino Las Vegas.

The point of these procedures is to ensure the integrity of all electronic transactions, purchases and withdrawals made at the casino. We thank players in advance for their understanding and patience when dealing with this and are sorry for any inconvenience it may cause.

Limiting Access by Minors

New players at Casino Las Vegas will be required to declare that gambling is legal for people of their age in their jurisdiction. We will take reasonable steps to ensure that information provided by players is correct and as such it is necessary for us to have the name, address, sex and age of all members of the casino. It is forbidden for anyone under the age of 18 to play at the casino.

Casino Las Vegas recommends that parents use child protection software to block youngsters from accessing gambling sites: http://www.cyberpatrol.com/

Fair Gaming

We understand that first time players at Casino Las Vegas may be worried about how fair the games are and be in need of some guarantees that it is a safe and fair place to play. In order to ensure that all of the games we offer are completely fair we use a certified and regularly audited Random Number Generator (RNG). The RNG, which is industry standard, ensures that all results are consistently random and it is extensively tested by running and reviewing the results of millions of game rounds. In order to ensure the integrity and randomness of the RNG it is tested on a monthly basis by Technical Systems Testing (TST). They are a third party internationally respected testing company and one of the gaming industry's leading and most trusted monitors.

We try to be as transparent as possible and to facilitate this our monthly TST reports can be viewed by all by clicking here.

As well as undergoing monthly third-party testing, Casino Las Vegas has been licensed by the Government of Gibraltar and is regulated by the Gibraltar Gambling Commissioner according to the Gambling Act of 2005 for the purpose of operating online casino games.

Transaction History

In order to make it easy for players to review their history we have a built-in Game and Financial History log. This means that members can quickly and easily see their playing history (such as date, time, results, card combinations, winnings and so on) as well as their transaction history (withdrawals and deposits). The records can be accessed by players at any time they wish as long as they are logged into a Real Money account.

Complaints

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by contacting us at complaints@casinolasvegas.com

If all reasonable means to resolve the complaint have been exhausted, you request Alternative Dispute Resolution (ADR). To get in touch with an independent third party mediator, please file your complaint at http://ec.europa.eu/consumers/odr/or contact www.ecogra.comdirectly.

If you have any questions or concerns regarding security, please do not hesitate to contact our Customer Support Team, and they will be happy to assist you.



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